Shipping Policy — Oqba Perfumes UAE

HOW DELIVERY WORKS

Oqba Perfumes UAE offers a test-and-pay-on-delivery service. When you place an order, our delivery team brings your selected fragrance(s) to your door, allows you to test them on your skin, and you only pay for the items you decide to keep. There is no need to pay upfront online unless you choose to do so at checkout.

DELIVERY AREAS

We currently deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. 

DELIVERY TIMES

Orders are typically delivered within 1–2 business days of being placed. 

Delivery times are estimates only. Occasionally, delays may occur due to weather, high order volumes, holidays, or circumstances outside our control. We'll do our best to keep you informed if your delivery is delayed.

ORDER STATUS

Because payment happens at the point of delivery, our delivery team will contact you directly (by phone or WhatsApp) to schedule your delivery — there is no separate tracking number or tracking page. If you have questions about the status of your order, you can reach us anytime at hello@byoqba.com or via WhatsApp with your order number.

SHIPPING COSTS

Free delivery is available on all orders over AED 60. Orders below this amount may be subject to a delivery fee, which will be shown at checkout.

PAYMENT ON DELIVERY

We accept cash and card payments at the time of delivery, once you've confirmed which item(s) you're keeping. [CONFIRM: do you have a per-order cash limit with your UAE courier/delivery partner? Some UAE last-mile providers cap COD amounts per order — worth checking with whichever courier you're using.]

CANCELLATIONS

If you decide not to keep any of the items in your order at the time of delivery, cancellation is completely free — you won't be charged, and there's nothing to return since payment hadn't yet been made.

DAMAGED OR INCORRECT DELIVERIES

Please inspect your order at the time of delivery, before finalizing payment. If you notice a damaged item or believe you've received the wrong product after payment, contact us right away at hello@byoqba.com so we can resolve it — see our Refund Policy for details.

QUESTIONS

For any questions about delivery, reach out to us at hello@byoqba.com or via WhatsApp.