Refund Policy — Oqba Perfumes UAE

OUR TEST & PAY ON DELIVERY MODEL

Unlike traditional retailers, Oqba Perfumes UAE lets you try before you buy. When your order arrives, our delivery team allows you to test the fragrance(s) on your skin before you pay. You only pay for the items you decide to keep — there's nothing to return or refund for items you don't want, because you were never charged for them in the first place.

If none of the fragrances in your order work for you, simply let the delivery team know. Cancellation at the point of delivery is completely free, with no questions asked and no charge.

AFTER YOU'VE PAID FOR AN ITEM

Once you've tested a fragrance and chosen to purchase it, that item is considered a completed sale, similar to trying on and buying a product in person at a store. Due to the personal-care nature of fragrance products, items paid for and accepted at the point of delivery are not eligible for return or exchange, except in the case of damage, defect, or an incorrect item — see below.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order at the time of delivery, before payment is finalized. If, after purchase, you discover that an item is defective, damaged, or not what you ordered, contact us immediately at hello@byoqba.com with your order number and a photo of the issue, so we can evaluate and make it right. We will offer a replacement or refund at our discretion once the issue is confirmed.

NON-RETURNABLE ITEMS

In addition to the general policy above, the following are never eligible for return or refund once purchased:

• Sale or clearance items
• Gift cards
• Items purchased as part of a bulk or wholesale order (see our separate Wholesale Terms)

EXCHANGES

Since payment only happens after you've tested a fragrance and confirmed you want it, there's typically no need for exchanges — you simply don't pay for anything you're unsure about at the point of delivery. If you'd like to try a different fragrance after your delivery is complete, place a new order and take advantage of the test-and-pay option again.

REFUNDS FOR APPROVED CLAIMS (DAMAGE/DEFECT/WRONG ITEM ONLY)

If your claim under "Damaged, Defective, or Incorrect Items" above is approved, we will notify you and process your refund to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to post the refund to your account. If more than 15 business days have passed since we approved your claim and you still haven't received your refund, please contact us at hello@byoqba.com.

QUESTIONS

If you have any questions about this policy or a specific order, reach out to us at hello@byoqba.com or via WhatsApp.