Frequently Asked Questions
We are based in Dubai, United Arab Emirates.
You can reach our office at the address outlined in the footer. We do not have a walk-in retail outlet and do not accept retail consumers at our office — orders are placed online and delivered directly to you across the UAE.
We offer exchanges within 14 days of delivery, provided the product is unused, unopened, and in its original packaging. Returns must be dropped off at our warehouse — contact our customer service team to arrange this.
Our perfumes are created to last up to 8 hours depending on how much you put and weather conditions. As a general rule, our Eau De Parfum scents last up to 8 hours while our Eau De Toilette last up to to 6 hours.
Orders are usually delivered within 1 to 2 business days across the UAE.
Free delivery is available on all orders over AED 60. Orders below this amount incur a delivery charge of AED 15.
We accept VISA, Mastercard, AMEX, Discover, JCB, Diners Club, Apple Pay and Google Pay. Payments can be made on our website or on delivery (COD).
- Returns are accepted within 14 days of purchase.
- Products must be unused, unopened, and in original packaging.
- Exchanges are possible within the same period, following the same conditions.
You need to contact customer service to start the process. The cost and risk of shipping the product back fall on you (the customer).
If your product arrives damaged or with a manufacturing defect, please contact us immediately.
Once the returned item is received, inspected and approved, a refund is processed to the original payment method.
Yes. We supply perfumes in bulk to retailers and businesses. If you want to make bulk purchases, please visit our Wholesale page for more details.
Yes, we offer private label options for businesses who want their own branded perfume line. Please visit our Wholesale page for further details.